Refund and Returns Policy

At Shopello.lk, we are committed to providing our customers with high-quality products and exceptional service. If for any reason you are not satisfied with your purchase, we offer a returns and refund policy to ensure your complete satisfaction.

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 06 hours. Once the packaging and shipping process has started, it can no longer be canceled.

RETURN POLICY

Shpello.lk is 100% committed to customer satisfaction, and we accept returns within 7 days of the package being received. In any case, if a customer wishes to return a purchased item, they’re eligible to do so under the following conditions.

  • The customer is eligible for a return only if the received item is damaged, or faulty, the item is incorrect from what was ordered, or the customer wishes to exchange an item. (See Shopello.lk Exchange Policy)
  • Customers are required to inform our team at Shopello.lk of their wish to return an item within 2 days of receiving the item, either through the same channel through which the order was placed or through our hotline at +94 72 224 3930.
  • Once your request is reviewed and accepted by our team, you will arrange for a refund or an exchange.
  • Refunds or exchanges will be processed only after the item is received and inspected by the team.
  • Return items must be in original condition, and the product must be unused, in its original packaging, and in the same condition as when it was received.
  • Sale or discounted items are not eligible for returns.
  • Please note that we do not accept returns for products that are damaged due to improper handling or misuse.

EXCHANGE POLICY

Shpello.lk is 100% committed to customer satisfaction. In any case, if a customer wishes to exchange a purchased item, they’re eligible to return the item under the following conditions:

  • Customers must inform them of their exchange request within 2 days of receiving the item.
  • An item is exchangeable only for a different size or color of the same style.
  • Customers can opt for a different item of the same value or higher, only if the original item is unavailable in the desired size or color.
  • In the unlikely event the item is damaged, faulty, or different from what you ordered, customers can exchange the item for the original item free of charge. In such a case, an exchange will be arranged to your shipping address with a courier waybill and an exchange bag where return items must be packed and handed over to our courier partner at the time of exchange.
  • For any other exchanges, customers are required to return the item to our warehouse, where the returned item is inspected and approved for exchange. An exchange will be arranged within 7 working days of receiving the returned items. The total courier charges are to be borne by the customer.
  • The returned items must be in their original condition, in their original packaging, or unaltered to be eligible for an exchange.

REFUND POLICY

Shpello.lk is 100% committed to customer satisfaction. In any case a customer wishes a refund on a purchased item; they’re eligible for a refund under the following conditions:

  • A customer is eligible for a refund only if the item is damaged, faulty, or incorrect from what you ordered.
  • In any case, if the received item is different from what you ordered and the original item is no longer available in our stock for an exchange, you may opt for a different exchange item or a refund.
  • In such cases, customers are required to contact our team through the same channel through which the order was placed, or through +94 72 224 3930 within 2 days of receiving the item.
  • Once the request is accepted by our team, the customer is required to return the item to the address provided.
  • Refunds will be processed once the item is received by the warehouse and inspected.
  • Return items must be in original condition, and the product must be unused, in its original packaging, and in the same condition as when it was received.
  • Once the refund is approved, the refund will be processed for the returned items within 7 working days.

We do not issue a refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

If you have any questions or concerns about our refunds and returns policy, please contact us using the above details:

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