At Shopello.lk, we are committed to providing our customers with high-quality products and exceptional service. If for any reason you are not satisfied with your purchase, we offer a returns and refund policy to ensure your complete satisfaction.
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 06 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Returns Policy
We accept returns for all products within 7 days of the package being received, as long as the product is unused, in its original packaging, and in the same condition as when it was received. To initiate a return, please contact us by email or phone, using the contact details listed below. You will need to provide your order number and a brief explanation of the reason for the return. Once we have received your return request, we will provide you with further instructions on how to return the product.
- Business Email: support@shopello.lk
- Phone Numbers: 072 2243930
Please note that we do not accept returns for products that are not in their original condition, that have been used, or that are damaged due to improper handling or misuse.
Refunds Policy
Once we have received your returned product and have verified that it meets our return policy criteria, we will issue a refund to the original payment method used for the purchase. Please note that shipping fees and other charges are non-refundable.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
If you have any questions or concerns about our refunds and returns policy, please contact us using the above details:
